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Frequently Asked Questions

Need further assistance? Contact our support team — we normally respond within 4 business hours.

Choose a question below to view detailed information.

Ordering & Payments

Browse our catalog, select the products you'd like to order, and add them to your shopping cart. Continue to checkout, enter your delivery information, choose your preferred payment method, and confirm your purchase. Once your order is successfully submitted, you'll receive a confirmation email with all the details.

We accept Visa, Mastercard, American Express, bank transfers, and cryptocurrency payments, including Bitcoin, Solana, USDC, and Monero. Every card transaction is protected with 3D Secure authentication to provide an additional layer of security.

If you choose to pay with cryptocurrency, the exchange rate is fixed once your order has been confirmed.

No, the easiest option is to use any of the reliable and largest crypto exchanges. Simply create an account with them, select BUY BTC and enter wallet address listed on your order confirmation. Paying with cryptocurrency is reliable and fast. You can fully trust cryptocurrencies. We, too, pay some of our suppliers directly in Bitcoin. Your payment should only take a few minutes, even if this is your first time. If you need assistance, please contact our sales department, and we’ll be happy to help you with anything.

If you need to modify or cancel your order, please contact us promptly at support@bitcoinminersforsale.com. Because orders move into processing shortly after they are placed, changes may no longer be possible once preparation has begun. If your shipment has already been dispatched, you may return it in accordance with our Returns Policy.

Yes. Promotional codes can be entered during checkout using the "Discount Code" field. Unless stated otherwise, codes are case-insensitive and intended for a single use. Throughout the year, we also run special promotions and may send exclusive offers to eligible customers.

Your security is our priority. Every transaction is protected by 256-bit SSL encryption and processed by PCI DSS Level 1 certified payment providers. Your card details are never stored on our systems.

Shipping & Delivery

Orders are generally delivered within 1–2 business days. Delivery times for international destinations vary depending on the country and courier service. Orders placed before 14:00 CET are usually shipped the same business day.

Yes. We provide worldwide shipping and deliver to customers in most countries using reliable international logistics partners.

As soon as your order leaves our warehouse, we'll send a tracking number to your email address. You can use it to check your shipment's progress directly on the courier's website. If you haven't received tracking information within two business days, please contact us.

Your shipping cost is calculated during checkout based on the delivery destination and displayed before you confirm your order.

Returns & Warranty

Unused products in their original condition may be returned within 30 days of delivery. Before returning any item, please contact us to obtain an RMA number. Complete instructions can be found in our Returns Policy.

Please notify us immediately at support@bitcoinminersforsale.com and include your order number together with photos showing the damage. We'll arrange a free return and offer either a replacement item or a full refund.

Yes. Every product includes the manufacturer's warranty described on its product page. If you need warranty assistance, submit your request through our contact form and include your order number along with a description of the issue.

Account & Privacy

Yes. Guest checkout is available, so creating an account isn't required. Customers who register can access their order history, save delivery addresses, and benefit from member-exclusive pricing. Login credentials are automatically emailed after your first successful purchase.

Your personal data is used only to process orders, manage your account, and send marketing communications if you've chosen to receive them. We never sell your information to third parties. For more details, please review our Privacy Policy and GDPR page.

To request the removal of your personal data, email support@bitcoinminersforsale.com using the subject "GDPR Request - Erasure." We will process your request within 30 days. Please note that Dutch legislation requires us to retain certain accounting records for 10 years.